Ticket Rush

Resolve: you fixed it.
On Hold: you're waiting on someone else, like HR or an approval.
Reassign: it belongs to another team. Tier 2 handles harder technical issues, and Security Operations handles anything suspicious.

Time 9:00 AM Score 0 Open 0 Wave 1/5

WASD / ↑←↓→ Move Enter or Space Talk / Use Esc Back P Pause M Music − + Zoom

Arrows / WASD to move
Space = A, Esc = B